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SWFLN Workshops - January through March 2008
The two-hour workshop, How to Give a Booktalk, will provide a practical, hands-on introduction to the components of booktalking in a variety of circumstances and settings. The day's instructor will provide examples and numerous practical, field-tested tips that can be applied immediately. Pre-workshop assignment Please read a book of your choice and then write a brief sixty-second booktalk about it to share with the group. About the presenter Julia Clark, a reference librarian with the Collier County Public Library, earned her masters degree from Simmons College Graduate School of Library and Information Science. After finishing her degree, she took a position as an Adult Services Librarian with the New York Public Library; where she was trained in the Great Books Book Discussion technique and served on the Books to Remember Committee, selecting the 25 best books of the year. > Return to the Calendar of Events Meetings — Proven Methods for Producing Results
“Facilitating meetings is not easy. Face it, meetings can easily be seen as a waste! A waste of time, a waste of talent and a waste of energy.” — Lorna Kibbey, training consultant. Meetings — Proven Methods for Producing Results is a three hour seminar designed to help those who facilitate meetings and run meetings that produce positive results. Practical information will be shared that will help you bring out the best from each individual at your meeting — and deal with those who provide challenges. You will learn how to control the pace of the meeting, get the input you need and make group decisions. Topics covered · Examine ways to enhance meeting productivity · Learn how to use your agenda to keep your meeting focused · Discover secrets to keeping everyone on task · Explore methods for making group decisions · Analyze ideas for getting the best from every individual About the presenter Lorna Kibbey has 24 years' experience in senior level management with the State of Florida, and now works as a leadership trainer and motivational speaker. Lorna has a Bachelor’s Degree in Communication Arts from the University of Cincinnati and a Master’s Degree in Business Administration from the University of South Florida. > Return to the Calendar of Events Doing More With Less — Techniques for Maximizing Your Diminishing Resources
Looks like we have met the downsizing Grinch and have to cope with the consequences — doing more with diminishing resources, yet sustaining and increasing services. Libraries all across the country are experiencing the funding-cutting axe. Cuts are occurring for a variety of reasons at a time when demand for services is increasing. What can be done? Library leaders must look long and hard at how services are created, sustained and delivered. The focus of this training is learning how to cut, reduce or eliminate programs and services based on their effectiveness and how closely they align with the organization's mission/role/strategic plan. During this day-long session, library directors, managers, supervisors and associates will learn how to develop new strategies for managing programs and services, while developing plans for coping with an unpredictable funding future. Incorporating the concepts of quality improvement, participants will begin assessing and evaluating programs from a perspective of content (e.g. programs, facilities, services and collection), and also process (how they are managed and sustained). These techniques help libraries make hard decisions when faced with limited resources — even taking on the sacred cows. About the presenter This SOLINET workshop is presented by Ed Klee. Ed is a trainer and consultant specializing in management practices and employee development. His academic career has led him through degrees in Anthropology to Masters degrees in Library Science and in Conflict Resolution. He provides training and consultation in the areas of personal and managerial development, organizational performance and facilitation of groups. > Return to the Calendar of Events
The informative workshop, Library Funding — In the Know, will cover the various ways that Florida libraries are funded and what kinds of legislation and decisions impact this funding. The workshop will include presentations by a number of notable speakers, as well as a thoughtful panel discussion. The day’s featured speakers · Faye Roberts, State Library and Archives of Florida, on State and Federal funding · Ray Sandrock, Charlotte County Budget Director, on county funding, how it is collected and distributed and the impact of new legislative issues · Karin Grant, Lee County Library Fiscal Manager, on how the library budget is developed and managed · Bob Hebert, Director of Recovery for Charlotte County, on library funding awareness and how to be involved when potential or pending legislative changes are being considered > Return to the Calendar of Events Receiving Your Ph.D. in Information Studies
Are you interested in a acquiring a post-Masters in Library Science degree? If so, one option is the Ph.D. The doctor of philosophy degree is a research degree designed to produce the critical scholar. Florida State University’s College of Information (CI) is seeking applicants to their renowned doctoral program. The CI is one of the top-ranked library and information studies programs in the country. Its Ph.D. program began in 1969, producing talented research faculty, top level administrators and individuals skilled in solving complex information-related problems facing our society. According to the event’s presenter, “One talented and skilled person, trained in research and complex problem-solving, is a critical and long term change factor to a profession. You may be that individual.” Please mark your calendar to join SWFLN and Dr. Koontz for hors d'oeuvres and discussion on January 24. About the presenter Florida State University’s Dr. Christie Koontz. Dr. Koontz is an Associate in Library Studies with the College of Information. > Return to the Calendar of Events Library Branding — Who Do People Say You Are?
What is the best way to market your library? How do you present your library as a consistent brand to your customers? Libraries are competing with other venues and activities, such as museums, parks, and sporting events, for their customers’ leisure time. Libraries need to proactively market themselves as a cohesive whole, not just publicize individual programs and services one at a time. What is the best way to cohesively and consistently market all the services and programs your library has to offer? How do you market these services and programs to multiple target audiences when your customers are from all walks of life? Find out the answers to these questions and more at this informative training class about library branding! About the presenter Stacie Bucher is the Marketing Communications Manager for the Jacksonville Public Library, Jacksonville, Florida. > Return to the Calendar of Events Integrating Resources Cataloging
The full-day workshop, Integrating Resources Cataloging, is based on portions of the AACR2 and covers all integrating resources, with an emphasis on electronic resources. The workshop covers new rules that have been added to the AACR2 and will be provide timely guidance to monograph serials, and electronic resource catalogers who may be responsible for cataloging them. Topics covered · An introduction to integrating resources and their identification · Instructions for cataloging updated Web sites, databases, and loose-leafs · Making changes to records · The more difficult aspects of cataloging electronic integrating resources · Resource selection and options for access About the presenter Margaret Mering is a faculty member and professor at the University of Nebraska-Lincoln University Libraries in Lincoln, Nebraska. > Return to the Calendar of Events Libraries Can't Live on Love Alone
In the workshop, Libraries Can’t Live on Love Alone, Sally Reed, Executive Director for Friends of Libraries U.S.A., will share proven and successful strategies for mobilizing Friends, Trustees and supporters on behalf of the library to influence decision makers (that is to say, the people who supply the library budget). “Citizen voices can be a powerful tool in helping libraries get the funding they need,” Sally Reed states — “Learn how to unite those voices to influence decision makers at the local and state levels.” About the presenter Sally Gardner Reed is the Executive Director for Friends of Libraries U.S.A. <www.folusa.org> — a national association that provides support, education and consultation to local Friends of Libraries groups for increasing and maximizing their support for libraries. Prior to accepting this position in 2002, Ms. Reed spent nearly 20 years in library administration — running small public libraries in New England and the Midwest, and most recently she was the Director of the Norfolk Public Library in Virginia. Reed is the author of seven books on library management, advocacy, volunteers, and fundraising and numerous articles for professional library journals. She has presented programs and workshops to over 100 Friends of Library groups and librarian groups nationally and internationally. Ms. Reed is the 2000 recipient of ALA’s Herbert and Virginia White Award for promoting libraries and librarianship. Ms. Reed’s presentation is geared toward public libraries, but the information is of value to all types of libraries. > Return to the Calendar of Events People Watching With a Purpose — A College of DuPage Webinar
According to the presenter, “Our College of DuPage webinar, People Watching With a Purpose, moves to something a little closer to home — people!” This hour and a half presentation and webinar focuses on social trends, generational trends, demographic trends and much more. About the presenter Selected presenters from the College of DuPage’s Library Challenges & Opportunities series 2008. Be sure to participate in the other College of DuPage webinar this quarter — Library Spaces — Future Needs. > Return to the Calendar of Events A Roadmap to African-American & Diversity Resources - CANCELLED
This hands-on workshop, A Roadmap to African-American & Diversity Resources, invites attendees — librarians, community leaders and administrators — to explore the structure of informative sites and see how they teach information literacy to info-seekers. Many pertinent questions are addressed during the workshop, such as: · What information on diversity can participants take back to their organization and use right away? · How can participants plan for special diversity programs? · What services may be accessed to increase information literacy on various subject areas? During the workshop, participants will view online links that will assist in locating many diversity resources. These Roadmap to African-American and Diversity Resources presentations allow many opportunities for class discussions, as well as questions and answers. Ms. Dupree will also be discussing her recent article, Dissolving Boundaries: A Roadmap to African-American and Diversity Resources, which appeared in the 2005 Special Edition of Florida Libraries. Goals · To locate accurate, timely and useful diversity information available on the Internet · To use reliable diversity Internet sites useful for in-depth and ready reference research · To understand the limitations of using the Internet for diversity research Overview, summary and objectives · How to find and use an e-book using the Project Gutenberg and other resources · How to find subject area biographies · How to find and use State resources —Florida, as well as others · How to find and use Central America and other country resources · How to find and use the American Memory Collection from the Library of Congress · How to translate websites into a different language About the presenter This workshop is presented by Sherry Sherrod DuPree of Santa Fe Community College. Ms. DuPree is a professor, librarian, researcher, consultant and historian whose primary focus is African-American resources. For more information on Ms. DuPree, please visit http://cisit.santafe.cc.fl.us/~sdupree/. > Return to the Calendar of Events MARC21 in Your Library — An Introduction to MARC21 & How It is Meant to Work in Your Library Automation System
What is MARC and how does it tie in with cataloging to work effectively in your library’s catalog? MARC is an acronym for MAchine-Readable Cataloging. MARC 21 is a result of the combination of the United States and Canadian MARC formats (USMARC and CAN/MARC). Nearly everyone who works in a library nowadays should know something about MARC. But, have you ever wondered... · Why a book can be found by its author and yet cannot be found by its title? · Why only six books in Spanish appear to be in your database, when you know you have sixty? · Why the video version of Hamlet cannot be found without wading through all the book versions of Hamlet in your collection? You, too, can solve these fascinating types of riddles if you only know just a bit about some of those confusing codes in a MARC record. Please join your fellow catalogers in learning how to read a MARC record, and how to tell if some of the most important elements of the record are present and correct. Topics covered · Library patrons, bibliographic information and the library catalog · The rules for bibliographic information and the standards for MARC · MARC21 records — what are they, why do we need them and how do we get them? · MARC21 and the computerized catalogs of today · MARC 21 terminology · MARC21 — who needs to know what? · MARC21 — codes you should know · Indexed fields · Display fields · Coded fields · Number fields · Sample records to practice reading MARC21 bibliographic records A detailed handout will be provided. A longer and more complete version of the handout has now been published by ALA under the title MARC21 for Everyone: A Practical Guide. Who should attend Directors, reference staff, acquisitions staff, copy catalogers, beginning catalogers and experienced but untrained catalogers. Goals At the conclusion of this workshop, you should be able to read a MARC record, talk MARC and understand how errors in MARC coding affect an OPAC. About the presenter This workshop is presented by the MARC of Quality (TMQ). TMQ was started in 1992 by librarians, Deborah and Richard Fritz. TMQ has a very narrow focus: to provide in-depth training that emphasizes both MARC standards and AACR rules; to provide MARC software that supports this training and consulting emphasis, and puts the batch processing power of the traditional vendor into the hands of the library; and to provide database services and consulting to support libraries that wish to follow these standards. TMQ is based in Melbourne Beach, Florida. > Return to the Calendar of Events Dewey Daze — Using the Dewey Decimal Classification System
Question — Do you use the Dewey Decimal Classification (DDC) system in your library? Question — Do you need to brush up on the basics? Question — Have you ever been stumped by the Dewey Decimal Classification System? If you answered yes to any of these questions, then Dewey Daze — Using the Dewey Decimal Classification System is the workshop for you! During this two-day workshop, participants will learn how to find their way around the schedules and tables to create call numbers that work. Using detailed explanations and multiple examples the class will discuss and practice the proper procedures for assigning commendable class numbers. Topics covered · History and arrangement of the DDC · Principles of the DDC · Using the relative index · Using the manual · Number building with notations from the schedules · Number building using tables This is an introductory course, so previous experience is not mandatory or necessary. Handouts with examples and worksheets will be provided by the presenter. Who should attend Copy catalogers, beginning catalogers and experienced but untrained catalogers. Goals At the conclusion of this workshop, you should be able to assign simple Dewey Decimal Classification call numbers and check the appropriateness of call numbers in records that you copy. About the presenter This workshop is presented by the MARC of Quality (TMQ). TMQ was started in 1992 by librarians, Deborah and Richard Fritz. TMQ has a very narrow focus: to provide in-depth training that emphasizes both MARC standards and AACR rules; to provide MARC software that supports this training and consulting emphasis, and puts the batch processing power of the traditional vendor into the hands of the library; and to provide database services and consulting to support libraries that wish to follow these standards. TMQ is based in Melbourne Beach, Florida. > Return to the Calendar of Events Fourth Annual e-Resources Fair
Join SWFLN and a host of library service vendors for an informative day of e-resource product demonstrations and evaluations at our fourth annual e-Resources Fair. The day-long event, organized and planned with the help of SWFLN’s Resource Sharing Committee — you may view members online at www.swfln.org/about/committes/resourcesharing — will be held at Lee County Library System’s East County Regional Library, located in Lehigh Acres. There will be sessions of new and exciting product demonstrations and time for one-on-one vendor discussions, too. Both breakfast and lunch are included! The day’s participating library services vendors are: Auto-Graphics Auto-Graphics helps libraries become more efficient and patron-centric through a range of products and services. Auto-Graphics’ AGent is the most modern, comprehensive and effective library automation platform available today, allowing libraries of any size manage, share and search their resources. CheckPoint With installations at many leading libraries across North America and Europe, Checkpoint's new Intelligent Library System is setting new standards for library efficiency and security. The Intelligent Library System lets patrons check books in and out themselves, automatically generating circulation data and much more. EBSCO EBSCO has served the library industry for more than 60 years. EBSCO is the only company to provide customers with an integrated service that combines reference databases, subscription management, online journals, books and linking services. Gale Gale is a world leader in e-research and educational publishing for libraries, schools and businesses. Best known for its accurate and authoritative reference content as well as its intelligent organization of full-text magazine and newspaper articles, the company creates and maintains more than 600 databases that are published online, in print, as eBooks and in microform. OverDrive OverDrive is a leader in providing a world-class infrastructure for distributing premium digital content. They enable institutions and libraries to securely manage, protect and fulfill their digital eBooks, audio books, music and video via end-to-end or custom solutions. Tell Me More — Auralog Auralog, the first multimedia publisher in the world to apply speech-recognition technology to language learning software, has over the years established itself as the leader in its field, in particular with the Tell Me More series. Breakfast and lunch sponsored by the day’s participating vendors.
Please check back often for updates The Librarian's Lawyer — Some Answers to Your Library's Legal Questions
Do you have a question regarding the legality of a decision you have made in the library? Do you wonder what your options might be in certain situations? Consider the following questions: Q If someone calls to see if a particular patron is in the library, are we allowed to tell them or ask them to come to the phone? Q When may we tell a patron to leave? And, which behaviors do we have to tolerate in the library? Q What can we do about parents who leave their children unattended in the library? Q Do we need to do anything about known child molesters in the library? Q Any new CIPA court decisions? Join noted attorney, Mary Minow, and SWFLN for the engaging and informative workshop, The Librarian's Lawyer — Some Answers to Your Library's Legal Questions, to discover the answers to the above questions and much more. About the presenter Mary Minow is an attorney, consultant , former librarian and library trustee. She has taught library law at the San Jose State School of Library Science. She was President on the Board of CALTAC in 2002, the California Association of Library Trustees and Commissioners, and now serves as its Policy Analyst. Mary received her B.A. from Brown University, her A.M.L.S. from the University of Michigan, Ann Arbor and her J.D. from Stanford University. She is the co-author with Tomas Lipinski of The Library's Legal Answer Book. > Return to the Calendar of Events Library Spaces — Future Needs, A College of DuPage Webinar
Space is usually the most difficult to solve constraint on delivering library services. This webinar from the College of DuPage will explore current and future space needs and address how best to configure current space to meet new services. Join us for an enlightening discussion about future library spaces and look at some of the more innovative use of library spaces today. About the presenters Selected presenters from the College of DuPage’s Library Challenges & Opportunities series 2008. For more information about this and other workshops from DuPage, please click to www.dupagepress.com/COD/. Be sure to participate in the other College of DuPage webinar this quarter — People Watching With a Purpose. > Return to the Calendar of Events Deadly Flaws & Blunders that Damage Careers
In a career that spans nearly three decades, Andrea Giggetts has professionally witnessed how experienced professionals have sabotaged their own successes. Andrea states, “career killers, etiquette errors and code of conduct issues will damage and limit one’s rise up the career ladder.” Examples of career killers include poor attendance and tardiness, attitude virus, bad manners, gossiping, poor work ethics, not fitting in, bad communication, possessing poor people skills and boss bashing. In this eye-opening seminar, participants will review tips and techniques on how to develop personal and organizational savvy and how to navigate and bypass the top 10 reasons why people fail at their places of employment. Topics covered · Six traps all employees should try to avoid · Don’t gift wrap the garbage! · Steering you away from blunders that are career setbacks · Using failures as stepping stones and not stop signs · How to bounce back from career missteps About the presenter Andrea Giggetts has more than 25 years of experience in training, teaching, marketing, public relations and administration. She is the President and CEO of Giggetts & Associates and is regarded as an authority in her field. Andrea is known for her exciting lectures focusing on many workforce issues.
> Return to the Calendar of Events
“One of the reasons why many professionals quit loving what they currently do is that they have outgrown it. They used to find what they do challenging and exciting, but they’ve done it too many times now to still feel the thrill.” — Andrea Giggetts. Careers are built by moving from one challenge to the next. Successful professionals don’t focus on where they want to end up ultimately. Rather, they focus on what they’re going to do next. Quitting is Not an Option focuses on believing passionately in what you do, never compromising your standards and values and caring about your customers, your people and your own career. About the presenter Andrea Giggetts has more than 25 years of experience in training, teaching, marketing, public relations and administration. She is the President and CEO of Giggetts & Associates and is regarded as an authority in her field. Andrea is known for her exciting lectures focusing on many workforce issues. > Return to the Calendar of Events Florida Electronic Library (FEL) Medical and Consumer Health Information Resources Focus Group
The Information Use Management and Policy Institute (College of Information, Florida State University) is collaborating with the State Library of Florida’s Florida Electronic Library (FEL) to assess the use of medical and consumer health information resources offered by the FEL and assist the administrators, librarians, and users of FEL to better utilize the FEL medical and consumer health information. Our assessment includes focus groups of public, medical, and reference librarians. Each focus group will be about 10-12 participants and the session should last approximately 45 minutes. Our assessment would benefit from your expertise to help improve the FEL’s medical and consumer health information resources. Your contribution will benefit other librarians and help inform the development of programs that can address the needs of librarians and schools in the provision of consumer health information. Your participation in this research project is completely voluntary. Please be assured that all of your responses will be kept confidential and any data collected from the focus group will be reported in aggregate form. Only research personnel involved in this project will have access to the data and encoded data will be kept on secure servers at the College of Information for a period of two years after the project ends. I hope you will agree to participate in the study and I would be pleased to answer any further questions you may have about the study and your commitment. Please click here to register for the focus group. About the presenter Representatives from Florida State University. For more information, please contact Ebe Randeree (eranderee@ci.fsu.edu). > Return to the Calendar of Events Librarian 101 — Surviving Library 2.0, A SOLINET Workshop
The 21st century librarian’s career began with a wave of challenges — rapid change, resistance to change, management models that just were not discussed in your management class, professional organizations galore (all with at least one conference to attend), new technology tools and resources everywhere. It can be overwhelming! The full-day class, Librarian 101 — Surviving Library 2.0, will explore a variety of resources and ideas that will help new information professionals survive these challenges, and to thrive in the library world with professionalism, dignity and grace. At the end of this class you will be able to: · Better understand how libraries work · Know what to expect from the library profession · Identify professional organizations and strategies for involvement · Understand librarianship’s professional networking opportunities · Deal with change and resistance to change in your library · Subscribe to helpful e-mail lists · Use virtual spaces to gain more understanding of the profession and stay up-to-date (the blogs we read!) · Use Web 2.0 technologies (blogs, wikis, calendars, social networking tools and more) to promote, manage and share your ideas and your library and to assist you in managing your professional life About the presenter This workshop is presented by Russell Palmer of SOLINET. > Return to the Calendar of Events Developing High Self-Esteem in Yourself & Others
Would you like to develop high levels of self-esteem? Would you like to assist others in developing their own senses of self-esteem? If so, David Jaffe’s interactive workshop, Developing High Self-Esteem in Yourself & Others, is a practical guide for personal and professional success — customized specifically for library staff members. It is commonly known that the group you work with has a level of self-esteem based on the composite self-esteem levels of the individuals in the group. In the day’s workshop, David will use proven techniques for enhancing your self-esteem and the self-esteem of others. You will learn how to develop a more positive self-image and create a better internal environment for success. This program includes exercises, proven techniques and cases to improve your self-esteem. Topics covered · How to risk change and overcome fear · Identifying marketable strengths · Creating a positive personal belief system · How to create an environment to help others improve their self-esteem About the presenter David Jaffe is a communications consultant and motivational speaker, as well as President of David L. Jaffe and Associates. > Return to the Calendar of Events
Join SWFLN and the Lee County School District — Media Services for the exciting and informative day, Meet the Authors! This workshop is expected to fill to capacity, so please register early. Bring your questions, books for signing and enthusiasm! About the presenters Sharon Draper is a professional educator as well as an accomplished writer. She has been honored as the National Teacher of the Year, is a four-time winner of the Coretta Scott King Literary Award, and is a New York Times bestselling author. She was selected as Ohio's Outstanding High School Language Arts Educator, Ohio Teacher of the Year and was chosen as a NCNW Excellence in Teaching Award winner. She received the Excellence in Education Award, is a Milken Family Foundation National Educator Award winner and was the Duncanson Artist-in-Residence for the Taft Museum. She is a YWCA Career Woman of Achievement, and is the recipient of the Dean's Award from Howard University School of Education, the Pepperdine University Distinguished Alumnus Award and the Marva Collins Education Excellence Award. Last year she was named Ohio Pioneer in Education by the Ohio State Department of Education and received the Governor's Educational Leadership Award. She has been honored at the White House on six different occasions by President Clinton as well as President Bush. After becoming one of the first teachers in the nation to achieve National Board Certification in English/Language Arts, she was elected to the Board of Directors of the National Board for Professional Teaching Standards. She is currently on the Board of the National Commission on Teaching and America's Future. Her award-winning essay on education, The Touch of a Teacher, was published by the National Governor's Association in What Governors Need to know about Education. Doreen Rappaport is an award winning children’s book author who is known for bringing American History and multi-cultural stories alive for children. Her dynamic, interactive presentations turn teachers and students alike on to the writing process. Her goal is to always empower children to value their own writing and critical thinking. “In my sessions, I stress my research and writing process from idea through finished book. I talk about how I choose my subjects. I explain my process through all drafts. I explain my literary techniques, how I decide what to put in a story and what to leave out.” — Doreen Rappaport. Many of Rappaport's books draw heavily on primary sources and integrate historical figures' own words into the text. Rappaport and illustrator, Shane W. Evans, collaborated on one such trilogy about the black experience in America, from the kidnappings in Africa to the civil rights movement. In the first book of the trilogy, No More! Stories and Songs of Slave Resistance, Rappaport uses this technique to tell the stories of Underground Railroad conductor Harriet Tubman, slave rebellion leader Nat Turner and other African Americans. In a few vignettes, Rappaport sticks less closely to history, creating composite characters and fictionalized accounts. "But the research is documented," Hazel Rochman noted in Booklist, so students who need factual information for reports can draw on Rappaport's bibliography. Events Schedule Sharon Draper 8:30-9:30 AM, Meet & greet, refreshments 9:30-11:30 AM, Presentation Doreen Rappaport 12:30-1:30 PM, Meet & greet, refreshments 1:30-3:30 PM, Presentation > Return to the Calendar of Events
There is an essential set of skills that all employees must have to incorporate into their daily responsibilities and their interaction with other people. Some of these skills are acquired in academic training while others are acquired through on-the-job experience. However, some are assumed to be part of everyone’s skills toolset but, unfortunately, may never have been acquired. The all-day workshop, Workplace Skills 101, covers skills that everyone must have in any workplace, but especially in an environment where there is a high degree of interaction with people. Topics covered · Personal appearance and appropriate forms of dress · Projecting your professional presence · Communication in the workplace · Customers/patrons of all ages and background >> Reference interview skills >> Face-to-face interactions >> Telephone etiquette >> E-mail and online reference interface etiquette · Other employees >> Professional interaction and communication >> Meetings and committee work >> In front of customers >> Teamwork >> Conflict resolution · Time management · Scheduling · Daily responsibilities · Committee work · Special projects · Seeing the whole picture · Managing stress and maintaining your professionalism While some of this material may be a review for some, placing the full skill set into a logical perspective will certainly help guarantee that you will improve and ultimately optimize your professional workplace attitude. About the presenter Workplace Skills 101 is presented by George Morgan, President of Aha! Seminars, Inc. — a Tampa Bay-based company which has been providing training to library personnel and to genealogists since 1996. > Return to the Calendar of Events Command Spanish for Library Staff
Command Spanish, the country's leading provider of occupational Spanish language materials and workshops for the professions, will be providing a series of workshops at SWFLN for library staff members who want to become more familiar with the Spanish language. The company's stated objective is to provide learner-friendly language materials and workshops that require no prior knowledge of Spanish. Command Spanish for Library Staff will be held at SWFLN over eight consecutive Wednesdays (24 contact hours / class time). Attendance is not required for all eight session, but highly recommended. About the presenter This workshop series is presented by Edison College’s Mark Chidley, a certified Command Spanish instructor and adjunct professor. > Return to the Calendar of Events Trends, Fads or Folly — A College Of DuPage Webinar
It is critical to our future to have the ability to identify the trends that will impact our libraries and our users. We need to plan to adequately put into place the resources, services and staff capacity that will allow us to remain agile and proactive in serving our user communities. A trend-spotter is someone who is capable, by virtue of keeping up with information from a variety of sources (mostly outside of librarianship), of identifying current and coming trends, and communicating and sharing that information with colleagues. It doesn’t have to be only the library director. All staff can and should play a role in spotting the trends. The webinar, Trends, Fads or Folly, examines how trends are having an impact on libraries — and what libraries are or should be doing to integrate these trends into their services (e.g., gaming is an obvious one that libraries are using to draw the younger generation into the library). About the presenter Selected presenters from the College of DuPage’s Library Challenges & Opportunities series 2008. For more information about this and other workshops from DuPage, please click to www.dupagepress.com/COD/. > Return to the Calendar of Events Just for Copy Cats — Copy Cataloging
What is copy cataloging? It is not the same as original cataloging; it has its own special procedures and guidelines to be followed. The two-day workshop, Just for Copy Cats, provides an introduction to finding cataloging records that you can copy, explaining some of the more obvious challenges and some neglected database issues, with a brief look at essential editing. Topics covered · How to read a MARC Record for searching, matching and editing · Search terms and their sources · Matching books and records · Special matching problems · Dates · CIP · How to recognize what is wrong with a record, so that you may either fix it or report it to someone who may make the change. For example · Wrong indicators (especially filing and tracing indicators) · Badly coded 008 (fixed field) · Missing subject headings · Duplicate match keys · Unverified headings For a beginning cataloger, this workshop is the second step in your long journey to excellence in cataloging. (Your first step should be the workshop, MARC21 in Your Library). For an experienced cataloger, you may learn a few things you did not realize that you did not know. A detailed handout will be provided. Attendees should, if possible, bring a printout of a MARC record from their local automated system. Intended audience Acquisitions people, copy catalogers, beginning catalogers and experienced but untrained catalogers. Goal At the conclusion of this workshop, you should be able to find and copy records that accurately reflect your items. Recommended prerequisites MARC21 in Your Library About the presenter This two-day cataloging workshop is presented by The Marc of Quality, a company which provides in-depth MARC standards and AACR rules training, and emphasizes both MARC standards and AACR rules. > Return to the Calendar of Events SWFLN’s Fifth Annual Technology Day, FutureTech — What's Coming? What's Here!
The near-future is brimming with interesting new information technologies — and these technologies will have a profound effect on libraries, as well as the profession of librarianship. Web 2.0, Library 2.0 and other buzzwords denote important new ideas. This year’s exciting Technology Day, FutureTech — What's Coming? What's Here! will explore many new technologies and will illustrate why they are significant in the future of libraries. It is important for all library staff members to be informed of what is happening now and what is coming in the near-future. About the presenter Mickey Boyd is a library consultant and faculty member in the Mathematics Department at Florida State University in Tallahassee, Florida. Mickey performs technical work for the State Library and Archives of Florida and frequently teaches workshops throughout Florida on the advances and uses of technology. > Return to the Calendar of Events Explore the New Microsoft Word 2007 — Level 1
This full-day course, Microsoft Word 2007 — Level 1, will provide you with the basic concepts and skills required to produce basic business documents with the new MS Word 2007. Upon successful completion of this course, students will be able to: · Explore the various components of the new Microsoft Office Word 2007 environment · Create a document · Edit documents · Format text · Format paragraphs · Add tables to a document · Add graphic elements to a document · Proof documents to make them more accurate · Control a document's page setup and its overall appearance About the presenter This workshop is presented by a certified trainer from Training Options Training Center in Fort Myers, Florida. To read more about Training Options online, please click to www.trainingoptions.com. > Return to the Calendar of Events Tools of Engagement — Attracting & Engaging Library Users, A College Of DuPage Webinar
What are the most creative libraries doing to get the word out about their resources and services? How are they involving current and potential users in developing future services, facilities, and collections? Join the College of DuPage panel as they explore great ideas for reaching and engaging users and look at some results of users’ involvement in creating new library functions, programs and spaces. About the presenter Selected presenters from the College of DuPage’s Library Challenges & Opportunities series 2008. For more information about this and other workshops from DuPage, please click to www.dupagepress.com/COD/. > Return to the Calendar of Events SWFLN’s Ninth Annual Paraprofessional Day!
Join SWFLN for an exciting and informative day of training sessions, workshops and demonstrations at our Ninth Annual Paraprofessional Day. This fun and educational event, designed specifically for library paraprofessionals, will be held at the Hilton Garden Inn, 12600 University Drive, Fort Myers, Florida 33907. There will be multiple sessions from which to choose and both breakfast and lunch are included. Opening talk · Power of One - Success Needs a Partner with Ava Fluty Workshop sessions include · Books with a Beat — Using Poetry to Create Readers with Carole Fiore · Children's Programming Tips and Tricks with Carole Fiore · Communicating with Diverse People with Ava Fluty · Customer Service Excellence — The Winning Formula with Ava Fluty · Great Grammar is Easy with Jim Jacoby · Web of Deception — Misinformation on the Internet with Stephan Schonberg · Writing High-Impact Email with Jim Jacoby About the day’s presenters Our Featured Speaker Dr. Ava Fluty holds a Bachelor’s degree in education, a Master’s in administration and supervision and Doctoral degree in naturopathic health. As a national and international trainer, Ava has instructed classes in Indonesia, Singapore, Hong Kong and all over the United States on time tested skills of communication and service. Dr. Fluty has authored two books; Getting Things Done — Keys to Success in Business with Ken Blanchard and One Great Idea. Both published in 2007. A third to be published, Holding My Mother’s Hand. Our Presenters Carole Fiore holds a Bachelor’s degree in Early Childhood and Elementary Education from Temple University and a Masters in Library Science from Drexel University. She has worked in both school and public libraries in Philadelphia and in various locations in Florida. Until recently, Carole was a public library consultant with the State Library and Archives of Florida where she directed the award winning Florida Library Youth Program (FLYP). Jim Jacoby has more than 30 years’ experience in communications management for several Fortune 500 companies. He has personally taught more than 7,000 seminar participants and college students worldwide. He currently teaches seminars at Edison College, plus at numerous organizations in Florida, Minnesota and Oklahoma. He is considered a leading communications expert in Florida. The author of a textbook and many publications, Jim holds a BA degree in journalism. Stephan Schonberg is an engineer by training and a much sought after technical consultant. Stephan holds a degree from Syracuse University, New York. He has taught several classes for SWFLN, including Digital Cameras 101, Adobe Photoshop, Google 101 and Microsoft Office Outlook. Please register online for Paraprofessional Day at SWFLN.org/training/paraprofessionalday. Both breakfast and lunch are included! > Return to the Calendar of Events Microsoft Access 2003 — Level 2 Cancelled> Return to the Calendar of Events Teaching Adults — How to Make your Training Events a Success
Does your job require you to teach patrons how to use library resources, train fellow staff or provide orientations to volunteers? Having a solid knowledge of your topic is just the first step. This workshop, Teaching Adults, will offer you tips on how to plan for your event, use effective teaching tools to reach your audience and discover how adults learn best. Topics include how adults learn, learning styles inventory, discover your training style, training preparation checklists, participatory learning and using audio-visual equipment. About the presenter The presenter is Roberta Reiss, Literacy Program Coordinator and Outreach Specialist with Collier County Public Library. Roberta is a Certified Trainer with the national literacy organization, ProLiteracy America. She has trained volunteers throughout Florida and presented at numerous national and local conferences. She also participates in the Florida Literacy Coalition Trainer Mentor program, offering advice and support to literacy trainers all over the state. > Return to the Calendar of Events Explore the New Microsoft Excel 2007 — Level 1
This full-day course, Microsoft Excel 2007 — Level 1, will provide you with the basic concepts and skills required to produce basic business worksheets and workbooks with the new MS Excel 2007. Upon successful completion of this course, students will be able to: · Explore the Excel 2007 environment · Work with an Excel worksheet by entering and selecting the data in it · Save the data in the worksheet · Modify a worksheet · Perform calculations · Format a worksheet · Develop a workbook · Print workbook contents · Customize the layout of the Excel application window About the presenter This workshop is presented by a certified trainer from Training Options Training Center in Fort Myers, Florida. To read more about Training Options online, please click to www.trainingoptions.com. > Return to the Calendar of Events
According to the day’s presenter, “Pop culture influences the lives of most young people. From music to movies, television to technology, pop culture drives many of these industries.” Participants will look at pop culture’s effect on: · Media and advertising · Movies · Music (satellite radio, iPods, podcasting) · Reading (graphic novels, comic books, manga) · Sports · Technology (Web, gadgets, video games) · Television (from anime to reality shows) Come learn what teenagers, college age and twenty-somethings are doing for entertainment and education — help your library collection and services reflect the needs of this group! About the presenter Brad Ward is the Executive Director of NEFLIN, the Northeast Florida Library Information > Return to the Calendar of Events
Using Google for everything? The two objectives of this class are to learn how to effectively use Google and know when other search engines are the better choice(s) to find information. The class will learn how search engines work, what they can (and can't) find and how to go beyond Google to locate things on the invisible web. Participants will explore the many tools Google has beyond just searching the web, such as Google's Book Search, Google Scholar, Google Earth and Google's Librarian Center. The instructor will look at the features of other Search Engines (e.g., Exalead, Grokker, Yahoo) and meta search engines (e.g., Dogpile, Mamma, Vivisimo). There will be hands-on time to use the new features and search engines you learn about during the workshop. About the presenter Brad Ward is the Executive Director of NEFLIN, the Northeast Florida Library Information Network in Jacksonville, Florida. For over 10 years he has been working with library staff development programs both as a manager and trainer. > Return to the Calendar of Events SWFLN Summer Membership Meeting
Join SWFLN for a short business meeting and a tour of the new Ave Maria University Library. > Return to the Calendar of Events An Introduction to Adobe Photoshop
Adobe Photoshop is the most popular image editor in use today. It is considered the industry standard in most, if not all, jobs related to the use of visual elements. Although primarily designed to edit images for paper-based printing, Photoshop is used increasingly to produce images for the Web. Adobe Photoshop offers a variety of creative tools enabling the user to edit or enhance all types of images. With the tools available, participants will be able to perform complex image editing and layering effects. Upon successful completion of this course, the day’s participants will be able to: · Navigate the work area · Perform basic photograph/image corrections · Retouch and repair images · Work with selections · Manipulate layers · Use masks and channels · Enhance digital photographs About the presenter Kacey Crouch, an Adobe Certified software instructor and owner of 300dots.com, is the day’s instructor. Kacey has been training creative professionals to enhance their design skills since 1998. She believes in teaching an understanding of the fundamentals of an application, then applying the knowledge using new and innovative techniques. Kacey is an active graphic designer and art director. She provides custom training classes on InDesign, Photoshop, Acrobat and QuarkXPress nationwide. > Return to the Calendar of Events More than a Gut Feeling — Hiring Top Performing Employees
According to the day’s presenter, Andrea Giggets, “Interviewing employees is usually unpleasant and always stressful. Lack of training, fear and time constraints are factors and poor excuses frequently cited by supervisors and managers as to why they fail to adequately interview candidates.” In this seminar, Andrea will demystify the interview process. You will learn about the various types of interviews, why interviewing skills are important as well as learn what questions are allowed and what questions are forbidden according to the EEOC (Equal Employment Opportunity Commission). In addition, simulations will be provided so that attendees can practice conducting interviews. Finally, the class will explore interview questions that are likely to rejuvenate your hiring process so that you can attract top performing employees. About the presenter Andrea Giggetts has more than 25 years of experience in training, teaching, marketing, public relations and administration. She is the President and CEO of Giggetts & Associates and is regarded as an authority in her field. Andrea is known for her exciting lectures focusing on many workforce issues. > Return to the Calendar of Events It’s Not Too Late to Collaborate
In real life, team work success rarely happens by itself without focused team building efforts. There is simply too much space for problems. For example, different personalities, instead of complementing and balancing each other, may build up conflicts. Or even worse, some people with similar personalities may start fighting for authority and dominance in certain areas of expertise. Even if the team’s goals are clear and accepted by everyone, there may be no team commitment to the group’s goals or no consensus on the means of achieving those goals. Individuals in the team may just follow their personal opinions and move in conflicting directions. Or, there may be a lack of trust and openness that blocks the critical communication and leads to loss of the team’s efforts. This workshop will provide the participants with team building ideas, techniques and tips on building the team’s consensus and commitment to goals and decisions. In this fun, engaging and educational seminar, the participants will learn to explore the dynamics of teamwork — enhancing their effectiveness as a team and as a team member. About the presenter Andrea Giggetts has more than 25 years of experience in training, teaching, marketing, public relations and administration. She is the President and CEO of Giggetts & Associates and is regarded as an authority in her field. Andrea is known for her exciting lectures focusing on many workforce issues. > Return to the Calendar of Events Sensitivity Awareness Workshop
The purpose of the Sensitivity Awareness Workshop is to educate individuals about people who have physical, mental or learning disabilities through a hands-on, interactive program. “The uniqueness and true value of the Sensitivity Awareness Workshop is the experience a typical individual gains from learning first-hand how it feels to live as a person dealing with a disability. We provide the environment to place on a disability and actually touch, feel, hear, and 'walk-in-the-shoes' of someone diagnosed with that special need.” - Lisa Cronin Miller. This workshop offers organizations and libraries a comprehensive program that fosters understanding, provides guidance and a facilitates a sincere sense of compassion and empathy towards those with disabilities. About the presenter Lisa Cronin Miller is the Director of Community Relations & Education with LARC, Inc. Prior to joining LARC Inc., Lisa was president of the Sensitivity Awareness Workshop of Southwest Florida Inc, which educated individuals about people who have physical, mental or learning disabilities. > Return to the Calendar of Events Just for Copy Cats - Copy Cataloging
What is copy cataloging? It is not the same as original cataloging; it has its own special procedures and guidelines to be followed. The two-day workshop series, Just for Copy Cats, provides an introduction to finding cataloging records that you can copy — explaining some of the more obvious challenges and some neglected database issues, with a brief look at essential editing. Topics covered · How to read a MARC Record for searching, matching and editing · Search terms and their sources · Matching books and records · Special matching problems · Dates · CIP · How to recognize what is wrong with a record, so that you may either fix it or report it to someone who may make the change. For example · Wrong indicators (especially filing and tracing indicators) · Badly coded 008 (fixed field) · Missing subject headings · Duplicate match keys · Unverified headings For a beginning cataloger, this workshop is the second step in your long journey to excellence in cataloging. (Your first step should be the workshop, MARC21 in Your Library). For an experienced cataloger, you may learn a few things you did not realize that you did not know. A detailed handout will be provided. Attendees should, if possible, bring a print-out of a MARC record from their local automated system. Intended audience Acquisitions people, copy catalogers, beginning catalogers and experienced but untrained catalogers. Goal At the conclusion of this workshop, you should be able to find and copy records that accurately reflect your items. Recommended prerequisites MARC21 in Your Library About the presenter This two-day cataloging workshop is presented by The MARC of Quality, a company which provides in-depth MARC standards and AACR rules training — and emphasizes both MARC standards and AACR rules. Visit The MARC of Quality online at www.marcofquality.com. > Return to the Calendar of Events Library of Congress Subject Headings (LCSH) for Beginners
Assigning good subject headings is a skill above and beyond the basic cataloging know-how. The workshop, Library of Congress Subject Headings (LCSH) for Beginners, will introduce you to the essential principles of subject cataloging using the Library of Congress subject headings. Topics covered · General methods of subject analysis · How to determine the subject content of a work · How to identify multiple subjects or aspects · LC's guidelines on how many headings to assign to a work and the specificity of headings · The depth of indexing · Assigning LC subject headings · Types of headings · Format of headings · MARC coding in bibliographic records · Reading subject authority records · How to add subdivisions · Types of subdivisions · Order of subdivisions Handouts with examples and worksheets will be provided by the instructor. Intended audience Copy catalogers, beginning catalogers and experienced but untrained catalogers. However, all are welcome. Goal At the conclusion of this workshop, you should be able to assign simple Library of Congress subject headings and check the appropriateness of subject headings in records that you copy. Recommended prerequisites None. Required text · Library of Congress Subject Headings · Free-floating subdivisions (any recent edition is suitable)
About the presenter This two-day cataloging workshop is presented by The MARC of Quality, a company which provides in-depth MARC standards and AACR rules training, and emphasizes both MARC standards and AACR rules. To learn more about The MARC of Quality, please visit www.marcofquality.com. > Return to the Calendar of Events Becoming a Librarian — All About Graduate School
Are you working in a library and wondering what it would take to get a Master's Degree to become a The presenters will cover the degree programs at University of South Florida and Florida State University. Topics covered · Admission requirements · Distance learning options · Costs · Financial aid availability · Time to complete the degree · Rewards · Professional development · And much more! About the presenters Instructors from the University of South Florida and Florida State University. > Return to the Calendar of Events Motion Potion Movement Stories — A Storyology Workshop Presented by Page Turner Adventures
The hands-on workshop, Motion Potion Movement Stories, will focus on the award-winning Motion Potion technique of telling interactive movement stories. Everyone becomes the main character in these unique tales that get kids up and moving while stimulating young imaginations and instilling a love for stories. All of the participants will learn the skills needed for telling and creating their own dynamic movement stories. Please wear comfortable clothing and plan on participating, moving and having a lot of fun! Targeted age range People who work with preschool and elementary — however, all are welcome. About the presenters This workshop is presented by Page Turner Adventures. Since 1998, Emmy Award Winners Riley Roam and Kenny Mikey have been wowing audiences across the country with their one-of-a-kind interactive story-theater performances that combine mesmerizing storytelling with outrageous physical comedy! Also, as video producers, Riley and Kenny have created PSA videos for the Summer Reading program as well as educational videos that are seen nationally on PBS and used by school districts throughout Florida. By incorporating prerecorded (and live) video segments, laptops, game shows, iPods and other technologies into some of their performances, Page Turner Adventures has also developed engaging multimedia presentations that motivate and empower students and educators. For the past two years, Page Turner Adventures has enjoyed presenting the FLYP Summer Reading Program Workshops to hundreds of librarians throughout the state with rave reviews. > Return to the Calendar of Events What’s Your Story? A Storyology Workshop Presented by Page Turner Adventures
The workshop, What’s Your Story, will focus on getting tweens and teens to develop, create and tell their own stories! Workshop participants will learn a variety of theater techniques and improvisational games, along with emotional, physical and vocal exercises that they can pass on to teens. The group will explore character development and idea-generating techniques to help students find their own unique storytelling voice. The event will also explore how video and computer technology can be effective tools for communicating stories. Participants should wear comfortable clothing and plan on participating, moving and having a lot of fun! Targeted age range People who work with teens and tweens — however, all are welcome. About the presenters This workshop is presented by Page Turner Adventures — featuring Riley Roam and Kenny Mikey. Riley Roam After graduating from the University of Buffalo with a degree in theater and dance, Riley became a professional storyteller. Her stories developed from the award-winning Motion Potion technique, an interactive storytelling method designed to get audiences completely involved in the story. As a professional storyologist, Riley enjoys collecting, telling and writing stories. Her first children’s book, The Great Pizza Contest, will be released this summer. Kenny Mikey Kenny traveled around the country as the advance clown for the Ringling Brothers and Barnum and Bailey Circus for several years, presenting motivational workshops and shows at hundreds of Boys and Girls Clubs. Before that, Kenny was a comedian and instructor with the nationally known improvisational comedy troupe, ComedySportz, where he helped teens express themselves through improvisation. Kenny shoots, directs and edits most of their video projects. Between his background in physical comedy and his extensive experience and skill as an award-winning producer/director, Kenny is a master visual storyteller. > Return to the Calendar of Events
In order to prepare for the increasingly competitive and dynamic job market, employees need to develop a keen understanding of the workplace, anticipate job impacting changes in environment and have a career goal, as well as a plan to achieve it. This Personal Strategic Plan is as important for individuals as it is for organizations that hire and employ them. From the perspective of employees, the Personal Strategic Plan is a living document that is used along the employment continuum, from job seeking to career enhancement. More specifically, it: · Outlines the time-related details for achieving the career expectations · Is a long-term record of their educational, training and employment background · Presents information that is both current and future oriented (rather than historical and current) · Is an effective format for presentation of information useful for career development and advancement · Provides relevant background and performance information (e.g., dollar contributions of the individual to the performance of the organization) and facilitates effective cross-applicant comparisons · Is a marketing tool that assesses and positions an individual in the context of personal career objectives, the organization’s strategic human resource needs and objectives and the changing and competitive job environment · From the perspective of employers, the Personal Strategic Plan is a tool that enables management to assess employee education and training needs in the context of personal career goals and company expectations Other benefits include: · Encourages strategic thinking by managerial personnel · Facilitates orderly, professional development planning and work assignments that are congruent with organizational needs, employee goals and skill-sets and maintenance of high employee morale · Facilitates efficiency in recruitment of managerial personnel · Provides employees with a self-paced, personal development tool · Provides human resource professionals with tools for employee assessment and planning in the context of satisfying the dynamic and strategic human resource needs of the organization Recent research and business practices suggest that, especially among mid to upper level managerial employees, the Personal Strategic Plan is a useful tool for career advancement. This half-day research workshop is designed to assist participants in developing a Personal Strategic Plan. About the presenter Dr. Lee Duffus is a lecturer on customer satisfaction and professional development. He is an associate professor of marketing at Florida Gulf Coast University’s College of Business. For more information, please visit www.fgcu.edu/cob. > Return to the Calendar of Events Communication Skills for Librarians — Emphasizing the Multicultural Experience
According to the day’s presenter, Dr. Nara Venditti, “Good communication is crucial to the success for any organization. These days, most organizations and institutions are struggling with a communication gap due to a growing immigrant population in many communities. Most often, this segment of the community is most in need of information and educational community services. No institution is better positioned to mediate this cultural gap than the library.” In order to do this, however, it is necessary to draw this new immigrant clientele to the vast informational resources and community service programs of the library. “Mutual understanding of customs and lifestyles leads to better communication across cultures” — Dr. Nara Venditti. Communication Skills for Librarians promises to be a fun, educational and interactive workshop which will uncover many vital issues existing in libraries, today; in addition, the workshop will offer advice and tips on how to develop rich, multi-cultural communication skills. Topics covered · Communication and cultural considerations · Barriers to effective communication · Listening and effective communication · Communicating through technology · Positive and negative non-verbal messages · Communicating for relationship building · Communication styles in different cultures Benefits of attending Personal benefits — increase effectiveness and job satisfaction Organizational benefits — increase staff effectiveness, decrease stress, decrease library staff and user turnover About the presenter Dr. Nara Venditti is the President of Succeed in America, a training and consulting organization located in Danbury, Connecticut. Succeed in America helps organizations and individuals with issues such as employability, workplace-based ESL, business/patron communication, customer service and cultural understanding. > Return to the Calendar of Events Marketing Library Services to Multicultural and Multilingual Users
In 2006, a total of 1,266,264 immigrants became legal, permanent residents of the United States. (Department of Homeland Security, www.dhs.gov) The foreign born are entering this country at the rate of 1.5 million annually. Together, with native minorities, this group generates more than 900 billion dollars annually in commercial activity in this country. As their numbers grow and as they realize their potential to influence our society, immigrants and their children will play an increasingly vital role in the social and economic evolution of this country in the years to come. “There is no doubt that this demographic commands attention. Library’s services should be, could be, and will be both a bridge to and a mentoring opportunity for the immigrant population” — Dr. Nara Venditti. Marketing Library Services to Multicultural and Multilingual Users is an informative and entertaining program about attracting the exciting, multicultural population of our country to the libraries. Broken down into three parts, this workshop provides answers to the following questions: · What is culture? Who are Hispanics? Asians? Europeans? Middle Easterners? · How and why needs might vary across cultures? · What is marketing mix? · What is educational marketing? · What is the library’s role as educator, guide and mentor? · How to reach and attract multicultural users? · How to avoid pitfalls in reaching multicultural library users? · How to build sustaining relationships with different cultures? This seminar promises to be a roadmap for any library that wants to reach out to an ever-expanding demographic. About the presenter Dr. Nara Venditti is the President of Succeed in America, a training and consulting organization located in Danbury, Connecticut. Succeed in America helps organizations and individuals with issues such as employability, workplace-based ESL, business/patron communication, customer service and cultural understanding. |
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